Maccs Digital

How can we help?

New here, or already working with us? Here's the quickest way to reach the right person - plus answers to the questions we get asked most.

We reply within 24 hours, usually sooner

Live chat for clients, a line for emergencies, and answers to most questions below.

Already a client? We're here.

The quickest way to the right person, whatever you need.

Live chat

The fastest way to reach us is live chat - we'll get you straight to the right person. For anything else, drop us a line.

Urgent support

Please keep the phone line for urgent support only - everything else is fastest via live chat.

Help centre

Pick a topic - the questions we get asked most, grouped by category.

Browse the FAQs

  • A personal video walkthrough of your current site from Jordan - 5-10 minutes on what's costing you enquiries across conversion, messaging and SEO - and a priority list of what to fix first. No obligation - you can take the list and fix it yourself if you want.

  • Yes - we work with law firms on SRA-compliant disclosures, accountants on ICAEW-required footers, and IFAs on FCA disclaimers. We'll follow your compliance team's brief or research the requirements if you don't have one.

  • In Cheshire, in the North West. We meet clients face to face across Cheshire, Manchester and North Wales, and work with businesses anywhere in the world over Zoom.

  • Yes - genuinely free, no upsell. 15 minutes on Zoom or phone. We'd rather spend 15 minutes telling you honestly whether we're the right fit than spend months on a project that wasn't.

  • If you're testing an idea or need to be online fast on a small budget, LaunchPad - £899 setup + £99/month, live in 14 days. If you have a real audience and need SEO + more pages from day one, a full build from £4,500. /get-started will recommend one in about 2 minutes, or we'll talk it through on a free call.

  • It helps, but it's not mandatory. Decent phone photos work - we brief you on lighting and angles. For bigger builds or premium brands, we'll recommend a local photographer, either one-off or scheduled quarterly.

  • No - we work with businesses across the UK and around the world. We know the North West market inside out, which helps with local SEO and in-person meetings, but the process is the same whether you're round the corner or in New York - just run on Zoom.

  • That's the whole point. We design around SEO for service + location keywords, build clear enquiry paths, and wire the forms into your CRM. New client enquiries within 3–6 months is the norm, not the exception.

  • Within 24 hours, usually sooner during UK business hours. Urgent things get replied to the same day - email hello@maccs.digital or call +44 161 520 0336 if you need a fast answer.

  • Start at /get-started. Pick what you need, answer a couple of quick questions and you'll get a recommended plan with its price straight away - it takes about 2 minutes. From there you can buy online or book a free 15-minute discovery call, and we'll tell you honestly if we're not the right fit.

  • It depends on what the audit finds. If your current site has decent foundations, a refresh can lift enquiries without a rebuild. If the foundations are broken - an outdated builder, no SEO structure, a platform you've outgrown - we'll say so and recommend a rebuild, which pays back faster than patching over them. We'd rather tell you the honest answer than sell you the wrong project.

  • Businesses with an active website roadmap - Currensea, Engage Hospitality, LOFT. Ongoing development now runs through Growth Partner with a development-led focus, from £1,500/month: a team that knows your stack and doesn't need re-briefing every time, with no hourly billing.

  • Yes - we integrate live Google reviews feeds so your latest 5-stars appear on the site without you having to manually update anything. Builds trust with zero ongoing admin.

  • Yes - most booking integrations support practitioner selection, and we build team profile pages that link to each practitioner's booking flow. Helps clients pick the right person and reduces no-shows.

  • CRO fixes can lift conversion within weeks. Traffic gains from SEO take 3–6 months to compound. Most clients see a material change in the enquiry pipeline within the first quarter.

  • No. A rough idea of what you want out of the call is useful, but we'll guide the conversation. If you have a current website, we'll review it during or after the call - no brief required.

  • Yes. We've built platforms for groups with 6+ venues - shared brand framework, per-venue booking and content, one admin to manage them all. Engage Hospitality is the clearest example: one platform, six venues, retained for three years.

  • You do - your site, domain and data are yours, whether it's a LaunchPad or a full build. There's no long contract either: LaunchPad's monthly can be cancelled any time. We build on WordPress so you're never locked into a proprietary platform.

  • Yes - each branch or office can have its own page with team, contact details, local listings and local SEO, alongside practice-area pages and partner/team profiles. It's a common pattern for estate agency groups with 3+ branches and for multi-office professional firms - we've built for single-office firms and practices of up to 40 staff.

  • A refresh keeps your existing structure and content and modernises the design, UX, performance, and SEO on top - from £2,995, fixed after a free audit. A full rebuild starts from scratch with new architecture, new SEO research, and new copy - from £4,500, live in 2-4 weeks. If your site works but looks dated, refresh. If the foundations are broken, rebuild.

Thinking about working with us?

Tell us about your business and what you need. We'll come back with a straight answer on scope, cost and timeline - no obligation.

No account managers

You talk to the people doing the work, from first call to launch.

What happens next

  1. 1

    Answer a few questions

    Tell us about your business and what you need. It takes about two minutes.

  2. 2

    Get your recommendation

    We match you to the right plan with clear prices - or a quick call if it needs scoping.

  3. 3

    We get to work

    A clear scope and timeline, and one person accountable for it from day one.

Partnerships, press, invoices or anything else

For anything that doesn't fit above - a partnership, press enquiry or a billing question - email us directly and we'll route it to the right person.

  • Free 15-minute discovery call
  • Reply within 24 hours
  • No obligation
Last updated October 2026