Maccs Digital
Maintenance & support

Your website, supported and looked after - so you don't have to be

You've got a business to run. We keep your website updated, secure, fast and online, and we're here when you need a change or something goes wrong - one team to call, fast answers, no scrambling.

One number to call

Real people, priority access, no ticket queue that goes quiet. When something needs doing, you reach someone who knows the build.

Predictable monthly fee

No chasing developers for quotes on every change. A set amount of edits and improvements rolled into one monthly plan.

Proactive, not reactive

Uptime monitoring means we often spot and fix problems before you've even noticed they happened.

The problem

When the website's "someone else's job", it's no one's job

The site goes live, the agency moves on, and slowly things slide - updates pile up, the contact form breaks, a page goes down, and there's no one obvious to call. You end up either ignoring it until it's urgent, or chasing a developer who's gone quiet.

Ongoing support fixes that. One team that knows your site, keeps it healthy, and picks up the phone when you need something.

Who this is for

This is for you if

  • You want your website looked after without having to manage it yourself.
  • You need someone reliable to call for changes, fixes and the occasional emergency.
  • You'd rather pay a predictable monthly fee than chase ad-hoc help.
How we help

What ongoing support gives you

This runs on our Website Care plans - see that page for what's in each tier.

Proactive care

Updates, security, backups and monitoring, handled.

Someone to call

Priority support and real people, not a ticket black hole.

Changes done for you

A set amount of edits and improvements each month.

Peace of mind

The site stays healthy, so it keeps earning.

Frequently asked questions

Common questions about website support

Straight answers to the questions we get most often. If you've got a different one, book a call and we'll answer it on the spot.

Still stuck?

Book a free 30-min discovery call

Can't find your question? We'll answer it directly — no pitch deck, no pressure.

Book a call

Ongoing website support covers keeping the site healthy and being there when you need something: software and security updates, backups, uptime monitoring, performance, and a set amount of content edits or fixes each month - plus priority access to a real person when something needs doing. The aim is that you never have to think about the upkeep of your website or wonder who to call when a page breaks. Exactly what's included depends on the plan; our Website Care page sets out the tiers, and we'll recommend the one that fits how hands-on you want us to be.

Ready when you are

Want your website properly supported?

Book a 30-minute call. We'll review your site and recommend the right level of ongoing support - no more than you need.

- Jordan Macc, founder